Frequently Asked Questions (FAQs)
At Sree Jewellers, we understand you may have questions about our services, policies, and offerings. Below are some of the most common queries answered for your convenience.
Currently, our website is informational only. Purchases can be made by visiting our store. However, you may contact us for inquiries or custom requests.
Yes. We offer a wide range of repair and restoration services, including resizing, stone replacement, polishing, prong tightening, clasp/chain repairs, restringing, and engraving restoration.
Absolutely. We provide redesign and customization services to transform your old or outdated jewelry into new, contemporary pieces while preserving its sentimental value.
Yes. All our gold jewelry is hallmarked as per BIS standards. Diamonds and gemstones (where applicable) are sold with relevant certifications for authenticity.
We allow exchanges within 7 days of purchase, provided the item is unused, in original condition, and accompanied by the bill. Custom-made or engraved jewelry cannot be exchanged.
Returns are accepted only in cases of manufacturing defects or incorrect delivery. Refunds are processed after inspection and approval.
Returns are accepted only in cases of manufacturing defects or incorrect delivery. Refunds are processed after inspection and approval.
Our prices are based on the prevailing market rates of gold, silver, and gemstones. Making charges and taxes are clearly mentioned on the bill.
